Deming Press Release
The Deming Case Study: The Journey to the Un-Government Experience	Deming Presentation
Constitutional Tax Collector Gannon with Kevin Edwards Cahill, Diane Deming Cahill and Georgette Carroll	TCO Deming Communication

More About Deming

• Who is Deming?
• Deming Website

New Environment at The Tax Collector's Office

• Mission, Vision and Values
• Employee Development
• Un-Government Titles
• Pay for Performance Policy
  (Example of Policy in Powerpoint)
• Strategic Framework
• Ethics Poster and Policy

In Service Day Training

• Client Service
• Delivering the Un-Goverment Client Experience
• Building Relationships
• Captain OFIE (Opportunities For Improved Excellence) - A Problem Solving Tool
• Captain OFIE
• Captain OFIE Process Flow and Brainstorming Map
• Communicating at All Levels
• Communication Types
  
  

Videos

• Honest Services & Public Integrity Workshop & Discussion
• Fish Is How We Do It - Video (Sing Along with the Lyrics)
• Raising The Fun Flag
• Training Module Videos
  • Learning the Ropes
  • Vehicle Registration

About the Palm Beach County Tax Collector:

The Palm Beach County Tax Collector is a constitutional office that collects and distributes over $3 billion annually in taxes and fees.  The Tax Collector's Office:

• collects property taxes for every local government agency that has the power to levy,
• serves the county as its agent for the administration of business tax receipts and tourist development taxes,
• serves the state as an agent for The Department of Highway Safety and Motor Vehicles , The Department of Environmental Protection , The Florida Fish & Wildlife Conservation Commission , and The Department of Revenue ,
• serves the public as an educational resource.