October 9, 2007

WEST PALM BEACH –Tax Collector Anne M. Gannon introduced a new customer queuing system designed to reduce wait time for services. The West Palm Beach Service Center is the first Service Center to implement the new system.

Clients register with a receptionist and are given a ticket based on the service they are seeking. Clients are then directed to a seated waiting area and are called upon based on their ticket number.

“This new system makes a visit to our office fast, efficient and comfortable for our clients,” said Anne M. Gannon, Tax Collector, Palm Beach County.

“The new system is mutually beneficial for the clients and the Tax Collector’s Office. Clients are seated in a comfortable atmosphere and directed to the appropriate employee for expedient service. The Tax Collector’s Office is able to collect performance data, such as transaction time and real-time service demand, to set company-wide service standards” shared James McConnell, Service Center Manager, Downtown West Palm Beach.

Plans are underway for the construction of a play area to accommodate parents conducting business with their children present. “We are looking forward to rolling out the new system to all Service Centers” said Gannon.

For more information on the Palm Beach County Tax Collector’s office, please visit our website at www.taxcollectorpbc.com.